Too little
Dismiss the colleague’s objection because it is less fluent than the generated summary.
Consider a human objection fairly even when a system presents its answer with greater confidence.
Readiness to give unfamiliar reasons or perspectives a fair hearing.
Open-Mindedness gives an unfamiliar reason or perspective a fair hearing. Fluent presentation can make an objection seem weaker than it is. Ask what the person is identifying and what evidence would bear on it before defending the polished account. Their reason may improve the result, or it may prove mistaken; a fair hearing leaves either possibility open.
Try a practice
The generated handover summary says the workplace project is ready. Its sentences have the satisfying finality of a door clicking shut. A colleague begins an awkward objection: “The labels—the boxes—there’s still...” The report sounds much more certain. You ask them to finish. The printed labels have not arrived, so the packed materials cannot yet be handed over as described. You examine that point before forwarding the summary. One unfinished sentence has reopened a finished-looking report.
The account can benefit from knowledge held by the people doing the work. An awkward contribution receives a chance to prevent a premature handover or establish that the apparent problem has already been resolved.
Dismiss the colleague’s objection because it is less fluent than the generated summary.
Hear the whole reason, examine the relevant dependency and decide whether the readiness claim should change.
Treat every objection as decisive and keep the handover permanently open without weighing its grounds.
Hearing a reason does not commit you to accepting it. Ask a question that could change your judgment, then decide what the evidence supports; confidence of delivery is not the deciding test.
Let a classmate explain why an elegant generated solution may have missed a condition.
Ask the person who will use the result to explain the practical objection before answering it.
Humility acknowledges what you may not know; Open-Mindedness gives another person’s account a hearing.
Intellectual Honesty revises an established belief when the considered evidence warrants it.
A counterfeit of Open-Mindedness is collecting objections only to polish the rebuttal. State what would count in favor of the colleague’s concern and allow the answer to affect your next step.
Use a fictional handover note that says all materials are ready and a colleague’s note that the labels have not arrived. Write one fair question and identify what information would settle the concern. This is a private reasoning exercise, not a requirement to challenge someone at work.
The situations on these pages are illustrative. These pages offer ideas for reflection and character practice, not professional advice. Choose practices suited to your circumstances and abilities. You may adapt, pause, or skip an exercise; putting yourself or someone else at risk is not proof of virtue.
About these practicesRead these passages in their original settings through the source links.
Hands off: neither the whole of truth nor the whole of good is revealed to any single observer, although each observer gains a partial superiority of insight from the peculiar position in which he stands.
William James, Talks to Teachers on Psychology; and to Students on Some of Life’s Ideals
II. on a Certain Blindness in Human Beings · excerpt
James gives each observer a possible advantage of position while denying that any one sees the whole. A colleague’s particular experience can matter even when a summary sounds more comprehensive.
But I could not help feeling, that though the tone was unbecoming (an error for which the writer, at a later period, made the most ample and honourable amends), there was truth in several of his strictures on my father's treatment of the subject; that my father's premises were really too narrow, and included but a small number of the general truths on which, in politics, the important consequences depend.
John Stuart Mill, Autobiography
Chapter V — Crisis in My Mental History. One Stage Onward · excerpt
Mill acknowledges grounds in an attack on his father despite its objectionable tone. Delivery and the merits of the reason remain separate matters for judgment.
Another error, of a diverse nature from all the former, is the over-early and peremptory reduction of knowledge into arts and methods; from which time commonly sciences receive small or no augmentation.
Francis Bacon, The Advancement of Learning
Book I · excerpt
Bacon warns that fixing knowledge prematurely into a method can halt its growth. A settled-looking handover should remain open to a relevant fact its structure missed.
Isabella’s opinion of the Tilneys did not influence her friend; she was sure there had been no insolence in the manners either of brother or sister; and she did not credit there being any pride in their hearts.
The narrator, in Jane Austen, Northanger Abbey
Chapter 16 · excerpt
Catherine does not adopt Isabella’s uncharitable reading of the Tilneys. Listening to another account leaves room to assess it against what one has actually observed.
Then only can he see that what is unpleasant to us is not necessarily unbeautiful, but has its beauty in truth.
Rabindranath Tagore, Sadhana: The Realisation of Life
The Realisation of Beauty · excerpt ·
English arrangement by Rabindranath Tagore; preface credits translated passages to Satish Chandra Roy and Ajit Kumar Chakravarti, with revisions by Ernest Rhys; individual passage shares unspecified.
Tagore separates a thing’s beauty from whether it happens to please the observer. An unwelcome observation may reveal something worth attending to before it is dismissed.
The only thing to be dreaded in the Settlement is that it lose its flexibility, its power of quick adaptation, its readiness to change its methods as its environment may demand.
Jane Addams, Twenty Years at Hull-House with Autobiographical Notes
Chapter VI · excerpt
Addams identifies flexibility and responsiveness as necessary to a Settlement’s work. Hearing the people who encounter a method is part of keeping it answerable to its purpose.
I am equally balked by antagonism and by compliance. Let him not cease an instant to be himself.
Ralph Waldo Emerson, Friendship
Friendship · excerpt
Emerson rejects both reflexive opposition and mere compliance in friendship. A hearing has value when the other person remains free to bring a distinct judgment.
Choose this approved collection as an optional workbook program, or select individual virtues in My Virtues.