Too little
Deliver the whole speech
Do you ever think about anyone else?
An irritation becomes a judgment of the stranger’s entire character.
Choose your reply after the first irritation passes.
The cultivated restraint of impulses that would cause needless harm.
Self-Command restrains impulses that would cause needless harm. A crowded place can bring quick irritations: a bump, a sharp tone, someone in the wrong spot. The first response may arrive before you understand what happened. A pause lets you choose whether a request, clarification, apology or no reply would actually help.

On the crowded train home, a backpack bumps your arm for the third time. Its owner turns to check the route map, and the bag makes another tour of your elbow. Your proposed reply is becoming municipal in scale. You pause and ask, “Could you move your bag a little?” They bring it forward. The problem needed a few inches and one sentence.
Make a clear request when a fellow commuter’s backpack repeatedly bumps you.
Too little
Do you ever think about anyone else?
An irritation becomes a judgment of the stranger’s entire character.
A fitting response
Could you move your bag a little? It keeps catching my arm.
A specific request makes the repair clear without adding an insult.
Pursued too far
I must stay silent however often the bag hits me.
Restraint suppresses a useful response along with the harmful impulse.
The useful measure is what your words can accomplish here. Feeling irritation does not oblige you to distribute it.
Restraint can keep a passing inconvenience from becoming the event both people carry into the next encounter. It preserves room for a clear request, including a firm one when needed. You remain able to say what would help without adding an insult whose only purpose is to deliver the feeling back to somebody.
When a wheel catches your shoe, acknowledge the apology and ask for room to pass. The hall does not need a courtroom.
State the information you need without returning the insult. You can end an unproductive exchange.
Equanimity concerns inner steadiness; Self-Command can guide a response even while irritation is still present.
Courtesy gives the eventual response a considerate form; Self-Command creates room to choose it.
These two train scenes deliberately reverse the inconvenience. Here someone else’s bag bumps you, and Self-Command helps you choose a useful reply. In Attentiveness, your own bag is in the way, and the work begins with noticing.
Rehearsing a cruel reply for later counterfeits Self-Command. The useful work is redirecting the response toward the actual problem.
Treating every firm request as a failure counterfeits Self-Command. Restraint can support a clear boundary.
Let the other person finish or respond.
Name the practical result you want from speaking.
Remove the part of the reply whose only purpose is to wound.
In a minor everyday irritation, pause long enough to identify the practical request you would make. Use that request if speaking would help.
This concerns minor ordinary friction. You may leave a hostile exchange rather than practice through it.
Seven selections to return to through the week. Follow a source link to read the surrounding passage.
We infect the world with our ill-humours.
A. G. Gardiner · Many Furrows · On Saying “Please”
Gardiner traces how an affront can be passed from one person to the next. This sharp sentence gives a reason to stop a small irritation before it becomes somebody else’s unpleasant encounter.
When we blame in another man the excesses of love, of grief, of resentment, we not only consider the ruinous effects which they tend to produce, but the little occasion which was given for them.
Adam Smith · The Theory of Moral Sentiments · Part I, Section I, Chapter III
Smith asks us to consider both the effects of an emotion and its proportion to the occasion. A bump from a backpack can call for a request without deserving the full speech that irritation prepares.
Their brows were knit, and their eyes rolled quickly; when pushed against by fellow-wayfarers they evinced no symptom of impatience, but adjusted their clothes and hurried on.
Edgar Allan Poe · The Works of Edgar Allan Poe, Volume 5 · The Man of the Crowd
Poe’s narrator watches pedestrians absorb the jostling of a busy London street and continue on their way. This particular observation shows an irritation ending without an exchange of insults, even though the narrator’s later judgments of strangers become increasingly unreliable.
For they said, it was a shame to quarrel upon Christmas Day.
Charles Dickens · A Christmas Carol · Stave III, Scrooge’s Third Visitor
The Ghost of Christmas Present has restored the good humor of people who jostled one another while carrying dinners. Dickens gives them a shared reason to let the quarrel end.
Her anger said, as anger is apt to say, that God was with her—that all heaven, though it were crowded with spirits watching them, must be on her side.
George Eliot · Middlemarch · Chapter XLII
The narrator describes Dorothea’s anger after a painful exchange with her husband. The sentence captures anger’s power to make its own verdict feel unanimously confirmed, before reflection has had a hearing.
Temper, indeed, is no test of truth; but warmth and earnestness are a proof at least of a man's own conviction of the rectitude of that which he maintains.
Charles Lamb · Elia and The Last Essays of Elia · Popular Fallacies, VII
Lamb defends an earnest London law-stationer against a smoother opponent who mistakes composure for being right. Self-command should make a concern easier to express; a calm manner alone does not settle whose concern is justified.
He would have had the victory, not only over the boor, but over himself, and that is the victory that counts.
A. G. Gardiner · Many Furrows · On Saying “Please”
Gardiner argues that the lift attendant in his opening story could have answered rudeness with composure. The sentence locates the consequential victory in governing one’s response.
Choose this approved collection as an optional workbook program, or select individual virtues in My Virtues.